Shipping & Handling
SALT. ships Monday through Friday excluding certain holidays. For pieces ordered from our in-stock please allow 1-2 business days for your order to be processed and allow approximately 7 business business days for your order to be shipped. For all pieces not included in our in-stock collection orders are processed within 1-2 business days. Please allow approximately 6-8 weeks for arrival, as each piece is custom made for you. In some instances, you may receive your order sooner than the 6-8 week window however, occasionally pieces may take longer than 8 weeks. We are as disappointed as you are when this happens. If we receive a piece and we are not satisfied with its overall quality we will have it remade which may cause your piece to take longer than 8 weeks. Additionally, most of our pieces cross the border at least once and could be subject to inspection. We strive to get you your jewelry as quickly as possible and disappointing our clients is one of the most frustrating parts of our job however, some things are out of our control. We apologize in advance if this should be the case with your order, thankfully this rarely happens.
Free shipping is available for purchases of $500 CAD or more before taxes and shipping. It is valid for standard shipping in Canada only.
We deliver within Worldwide, please visit www.saltfinejewelry.com if you live outside of Canada and require shipping the USA and/or to international addresses.
Yes, an adult signature will be required upon delivery.
Customers within Canada are not required to pay duties or import tax upon delivery.
If you reside outside of the US or Canada, please contact us at firstname.lastname@example.org to calculate shipping charges.
When your order is ready to be shipped we will send you an email with delivery information. You will then be able to track your order and check the order status. It may take up to 24 hours before tracking information is updated in the system.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Please send your requests to email@example.com.
We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1 (416) 930-1060. They will guide you through the process of pre-authorizing the return at our expense and the step-by-step guide is also provided below:
Fill out the return section of the invoice including the item number and the code representing the reason for the return. You'll find these codes on your invoice.
Repackage the items in their original packaging and include the invoice in the package.
Affix the pre-paid label that is sent to you after you call our customer service center so that it covers the original label on your return package.
You are required to drop off your package at a location where they offer tracking information as well as insurance protection which will promptly be emailed to firstname.lastname@example.org
Commonly Asked Questions
All sales are final. Returns are not accepted unless the item is damaged or there was a mistake on our part. In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to 90 days of delivery. If we believe the item was intentionally damaged or misused, we reserve the right to refuse any exchange or return. We do cover repairs up to a month after receipt of your order, and after that will charge our cost. Repairs can take up to eight weeks, depending on the nature of the repair. In the event your piece goes on sale within one week of purchasing, we will honor a price adjustment on your order. Prior to ordering rings, be sure to have your finger sized by a trusted jeweler, as we are not responsible for incorrect sizing. In the event your ring needs to be resized most, but not all can be sized at the expense of the customer, as well as shipping costs.
*Due to the finality of your purchase, please note the measurements and scale of all products before purchasing.
See Care & Cleaning page
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Virtual try-on is a great tool to give you a general idea of what a piece may look like on and assist in your decision making. The scale/dimensions that appear on your screen will not be to the exact specifications that are on the on the website.